Cafe Training Manual — Presenting the Food selection & Taking Foodstuff Order

Headwaiter/waiter should approach the stand with a laugh and pleasant eyesight contact, and should greet guests by saying: “Good (time of the day), Mr. /s (name of guest), I am (name of staff), your (headwaiter or waiter)”. The Headwaiter/waiter must introduce the theme of the evening/day by expressing: “Welcome to our… Food in train (name of theme) evening, / working day Mr. /s… (Name of the guest)”.

In case customer does not go to the bar for the aperitif, the headwaiter should propose aperitif to guests by saying: “Would you care for the aperitif, Mr. /s (name of guest)? ” Headwaiter/waiter must ensure that selections are in outstanding condition (depending upon location), stands for the right hand area of the customer, with the menu opened on the particular first page and holding it by the top, need to present to typically the ladies first when maintaining eye contact by saying: “Please allow me to present an individual our (name associated with theme menu/menu involving the day) Mr. /s (name associated with guest)”.

Headwaiter/waiter need to introduce any of the expertise of the day time (as applicable). Headwaiter/waiter must retire from guests table intended for a few instances (3-5) minutes, permitting guests to research the menu, by saying: “May My partner healing i leave you to look at the menus, Mr. /s (name of guest)? We are back for the order in the short while. ” In case associated with unavailability of specific items, guests are advised accordingly, by simply saying: “Mr/s (name of guest), We do apologize, however we do zero have (name of item) today”. Headwaiter/waiter should go back to the particular guests table having a smile and pleasant eye contact plus ask if they are ready to place their own order, by stating: “Mr/s (name regarding guest), are you ready to set your own order? inch

Headwaiter/waiter has to stand on the perfect hand side of the guest, women initial, while smiling and maintaining eye speak to and should take typically the order. Headwaiter/waiter offers to highlight by speaking at least 1 menu item seeing that a house unique or seasonal specialty, by saying: “May I recommend the particular specialty of typically the day (name of dish)? ” Headwaiter/waiter takes children’s buy first (if any), followed by women’s last but not least the host’s.

Headwaiter/waiter writes straight down guest’s orders on docket, numbering each and every person’s order, and highlighting any exclusive requests.

Headwaiter/waiter clearly labels all kids menu portions upon the food buy docket.

Headwaiter/waiter repeats orders and collects menus from the perfect hand side, females first by saying: “May I repeat your order, you should Mr/s… (name regarding guest)? Mrs (name of guest), an individual have ordered (chosen menu), and Mr… (name of guest) you have ordered (chosen menu)”.

Headwaiter/ waiter ensures that will guests names, using orders, table quantity, number of persons, waiter’s name, date and even time of order show up clearly on the particular order sheet.

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